TypeOnline Course
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storytelling-in-businessStorytelling in business is a skill every business owner needs to perfect if they want to set themselves apart from the competition. The use of stories in business creates rapport, establishes credibility, and demonstrates how the business provides a personal touch to customer service. Human-to-human connections are the heart and soul of any successful business, and this connection can be conveyed through the use of storytelling. In business you are dealing with people, your company provides solutions to existing customer problems, alleviates pain points, and provides a customer experience that should be memorable. Revenue is a byproduct of a solid business model and a positive customer experience. Anything you earn is best done through emotionally touching the life of the customer you work with. And emotional connections can be established through the art of storytelling.

This course is designed to be an introduction to storytelling, helping you to understand why it is important and walking you through the process of crafting a story that is unique and memorable. By the end of this course you will have a complete understanding of storytelling, as well a basic story you can use to answer the question of “What do you do?”

Course Objectives:

  • Learn what a business story is and why it is important
  • Brainstorm keywords about your business
  • Complete a story outline by responding to prompts designed to guide you
  • Create a personal business story based upon the keywords and story outline.
  • Explore ways to share your new business story

Cost: $10

Requirements/Pre-reqs: Must complete Orientation with a passing score of 80% or higher.

Schedule: ~1-2 hours

This is an asynchronous, self-led, self-paced course. Course participants work independently at their own pace to complete course objectives.

Start and End Dates:

This course begins the day you enroll and complete payment. There is no end date for this course. You are able to work on the modules at your own pace when you have time.

Course Outcome: Certificate of Completion

1 – Introduction: Learn the purpose of storytelling in business and things you need to consider when crafting a story.
2 – Brainstorming – Key Words: Instructions for the Brainstorming Keywords worksheet and pdf download link.
3 – Sorting & Categorizing Keywords: See how your goal writing can be applied to all aspects of life.
4 – Creating an Outline: Begin developing the basics of your business story with the help of the Story Outline worksheet.
5 – Drafting Your Story – Using your keywords and Story Outline, draft your business story.
6 – Writer’s Block – It happens to the best of us… Learn what you can do to get the creative juices flowing again.
7 – Finalize Your Story – No draft is perfect the first time, and most are far from perfect 3 or 4 times in. Edit, edit, edit!
8 – Sharing Your Story – Explore options for sharing your business story with potential customers.
9 – Course Quiz: 10 question quiz reviewing course objectives. Must pass with 80% to earn a certificate.


  • Brainstorming Keywords Worksheet
  • Story Outline Worksheet

Additional Materials Needed:

notecards, post it notes, or small pieces of paper for sorting


If you have any questions regarding Orientation or DSSC, please contact us through the Contact form on the website.